FREQUENTLY ASKED QUESTIONS
QUESTIONS MANY PEOPLE WANNA KNOW...
HOW MUCH DOES IT COST TO WORK WITH YOU | WHAT DOES THE COST INCLUDE | SUCH AND SUCH CHARGES LESS THAN YOU CAN YOU MATCH THEM | HOW LONG WILL THE PROJECT TAKE TO COMPLETE | CAN YOU START RIGHT AWAY | I'VE NEVER WORKED WITH A GRAPHIC DESIGNER BEFORE WHAT CAN I EXPECT | WHAT EXACTLY DO I RECEIVE DURING THE COURSE OF THE PROJECT | WHAT ARTWORK FILETYPES DO YOU PROVIDE | HOW MUCH OF YOUR PROJECT RESEARCH IS BASED UPON CLIENT COMPETITION | YOURE IN A DIFFERENT CITY/STATE/COUNTRY FROM ME WILL THIS AFFECT THINGS | HOW DO YOU ACCEPT PAYMENT | WILL YOU FEATURE MY PROJECT IN YOUR PORTFOLIO | WHAT SERVICES DO YOU PROVIDE | OTHER THAN PHONE OR EMAIL IS THERE ANOTHER WAY TO CONTACT YOU | I WANT YOUR SERVICES BUT I CANT AFFORD THEM
07
What exactly do I receive during the course of the project?
We normally send clients a PDF, with a watermark, showing one or two effective brand identity solutions. The designs are shown in a rasterized, low-quality form for presentation sake. After the client signs off on the designs, the design is then shown at a higher quality (usually 200 dpi or more) for the finalized project. It depends on the project and the timeframe allotted for the project. After the project is complete, the watermark is removed.
08
What artwork file types do you provide?
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​Adobe Photoshop (.psd) or Encapsulated PostScript (.eps) are the main file types provided for the brand mark (logo). Such files can be scaled to any size without loss of quality, and with the right software, clients can create any other file type necessary (.jpg, .png, .gif, etc.). We’re more than happy to help with specific file requests and answer any questions if clients are unsure.
10
You're in a different city/state/country from me. Will this affect things?
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​The majority of our clients are from other cities and states, mainly because we meet a lot of people and have left business card EVERYWHERE. This hasn’t adversely affected any of the design projects, and whilst we’d love to meet face-to-face, it can often save time by communicating only via telephone, email and Skype. Skype has been a big investment because we have been able to meet with clients during the course of the project. Contact us to set up our first meet and greet!
11
How do you accept payment?
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​With most design projects, a 50% down payment is requested prior to scheduling the work. This is payable via debit, credit, or check. Details are included in the invoice, and the remaining 50% is payable upon completion of the project, prior to the supply of original artwork.​
09
How much of your project research is based on client competition?
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​Read the design process for a brief overview of what happens behind the scenes. Full ownership, after the client has made payment arrangements, of the completed artwork, along with the originals, is also included.
12
Will you feature my project in your portfolio?
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​Although MelG.Mo Creative Studio reserves the right to showcase designs in the portfolio and for promotional use, time constraints mean it’s not guaranteed every project will be included. Finding the time to document each individual process isn’t as straightforward. So, we cannot guarantee that your project will be featured on our website.